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Shipping Information

Lighthoof ships for free in the continental US.

UPS Shipments

Orders of 10 and fewer panels usually ship within 3 business days via UPS Ground from our manufacturing facility in Houston, TX.

LTL/Freight Shipments

Larger orders ship via LTL economy freight. Delivery times for freight are extending due to driver shortages. We are currently seeing 2+ weeks for delivery from the time of shipment to certain areas of the country like OR, WA and New England, significantly more for areas like UT, WY, MT.

If you need your larger order more quickly, we do offer a premium shipping service. Prices vary based on destination and quantity, but usually will be in the $10-$20 per panel range. If you have the ability to ship to a commercial facility with a loading dock, we can usually upgrade you without a fee.

You will receive a phone call ahead of time to schedule an appointment - likely from an 800 number - at the phone number provided on your order. The truck will have a liftgate to lower the skid to the ground - but you will need to be able to move a pallet from the drop area. Please inspect the shipment for damages before signing the delivery receipt. Your signature on the delivering carrier's freight Bill Of Lading (BOL) constitutes acceptance of the merchandise as is and in good order.

Note - someone MUST be available to sign for the shipment. The freight carrier will not leave a skid without signature. 

Limited Access - Freight
All freight deliveries will arrive, in most cases, in a full size 48 - 53 ft tractor trailer truck, (such as long-haul trucks you might see on the freeway system). It is the customer's responsibility to notify us at the time of order if your delivery location potentially has limited access issues. Additional delivery charges may apply for addresses which are not accessible by a commercial vehicle (such as a long, winding mountain road or gravel road with seasonal restrictions). Should you live on an inaccessible road, you may have to meet the driver in another location or pick up your shipment at the local terminal. Should you have a limited access situation you will need to inform us at the time of order to avoid re-delivery fees which will be accessed by the freight company should they attempt delivery and not be able to reach your destination.

*Important information about Lighthoof Returns*

All sales are final. Please contact us prior to purchasing with questions

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